Refund policy

1. Returns

 We accept returns within 14 days of the date you received your item.

 To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it.

 It must be returned in its original packaging, including all dust bags, tags, and protective packaging materials.

2. Refunds

 Once we receive your item, our team will inspect it and notify you that we have received your returned package.

 We will immediately notify you of the status of your refund after inspecting the item.

 If your return is approved, we will initiate a refund to your original method of payment.

 You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 3–5 business days).

3. Shipping Costs

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 We highly recommend using a trackable shipping service or purchasing shipping insurance for items over £50. We cannot guarantee that we will receive your returned item.

4. Damaged or Faulty Items

 We take immense pride in our craftsmanship and quality control. If your item arrives damaged or faulty, please contact us immediately at [Your Support Email Here] with photos of the issue so we can make it right with a replacement or full refund.

5. How to Start a Return

To start a return, please email us at info@XXIII.uk with your order number and the reason for your return. Our team will provide you with the return shipping address and instructions.